Live Chat Support Agent - E-Grocery Platform

Join Infomedia Nusantara as a Live Chat Support Agent for our leading e-grocery platform! In this dynamic role, you will be the first point of contact for customers, providing real-time assistance, resolving inquiries, and ensuring a seamless shopping experience. Based in Bali, you'll be part of a team that's transforming how people shop for groceries in Indonesia.

As a Live Chat Support Agent, you'll handle customer interactions through our live chat platform, using tools like Zendesk and LiveAgent. You'll need to be quick-thinking, patient, and able to handle multiple inquiries simultaneously. This role offers a unique opportunity to work in a fast-paced environment while growing your customer service skills.

📋 Tanggung Jawab Pekerjaan

• Provide real-time assistance to customers through live chat, ensuring a seamless shopping experience.
• Resolve customer inquiries and complaints efficiently, using our knowledge base and troubleshooting skills.
• Use live chat software such as Zendesk and LiveAgent to manage customer interactions.
• Maintain a high level of customer satisfaction by addressing concerns and providing solutions.
• Stay updated with the latest features and updates of our e-grocery platform.
• Collaborate with the customer service team to ensure consistent and high-quality support.
• Monitor and report on key performance indicators (KPIs) related to customer support.
• Continuously improve your skills and knowledge to better serve our customers.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a live chat or e-commerce environment.
• Excellent communication skills in both written and spoken Indonesian.
• Familiarity with live chat support software such as Zendesk or LiveAgent.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Customer-centric mindset with a passion for helping others.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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